EgoTecheSvitlo
Українська версія

Refund Policy for "єSvitlo" App

Effective Date: January 28, 2026

1. General Provisions

The "єSvitlo" App is currently provided free of charge. This Refund Policy applies to potential future paid features or subscriptions.

2. Refund Eligibility

If we introduce paid features in the future, refunds may be available under the following conditions:

  • Technical issues preventing App use
  • Unauthorized charges
  • Service not provided as described
  • Request made within the applicable refund period

3. Refund Process

To request a refund, you must:

  • Contact our support team within the specified timeframe
  • Provide proof of purchase
  • Describe the reason for the refund request

We will review your request within 5-7 business days and notify you of the decision.

4. Non-Refundable Items

The following items are generally non-refundable:

  • Services already consumed or delivered
  • Discounted or promotional purchases (unless required by law)
  • Subscriptions after the refund period has expired

5. Refund Method

Approved refunds will be processed using the original payment method. Processing time may vary depending on your payment provider (typically 5-10 business days).

6. Platform-Specific Policies

For purchases made through Google Play or Apple App Store, refund policies of those platforms apply. Please contact them directly for refund requests related to in-app purchases.

7. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted in the App with an updated effective date.

8. Contact Information

For refund requests or questions about this policy, please contact us: